FAQ's

LOCATION

Where are you based?

Miami, Florida

Do you have a storefront?

No!

Can I pick up my box if I live in Miami?

Not at this time. We do however hand deliver large orders for events and parties in the Miami area.

 

DELIVERY

  • If there are any issues with delivery, please call USPS directly. 
  • If your package is returned to our kitchen because of an incorrect address provided by the customer, we cannot send a new package or issue a refund. 
  • Please ensure your address is correct prior to ordering to avoid any issues. 
  • If delivery is being made to a warm weather location please track delivery closely.

How can I guarantee my order arrives on a specific date?

To schedule a delivery please email info@zolabakes.com

 

RETURNS & EXCHANGES 

All online orders are final and non-refundable.

  • Refunds may not be given for shipping delays caused by inclement weather, or package refusal

 

SHELF LIFE - STORAGE - SERVING

How long are the rainbow cookies good for?

  • Best if consumed within 7 days of arrival

How should I store my cookies?

  • You can keep them out or refrigerate based on personal taste preference. I think they're best at room temp but that's just me!

Are any of your products vegan or gluten free?

  • Unfortunately not at this time, but we are in the lab working on it!

What are the main ingredients in Zola Bakes rainbow cookies?

  • In Short: Butter, Flour, Sugar, Eggs, Almond Paste, Food Dye, Chocolate
  • Long Version: Butter (Cream, Natural Flavor), Flour (Unbleached Enriched Hard Wheat Flour (Wheat Flour, Malted Barley Flour, Niacin (Vitamin B3), Reduced Iron, Thiamin Mononitrate (Vitamin B1), Riboflavin (Vitamin B2), Folic Acid), Almond Paste (Blanched Almonds, Sugar, Water, Natural Flavor, Potassium Sorbate (Preservative), Eggs, Sugar, Chocolate (Semisweet Chocolate (Sugar, Unsweetened Chocolate, Cocoa Butter, Dextrose), and Soya Lecithin), Food Dye (Water, High Fructose Corn Syrup, GLycerine, FD&C Red #40/Yellow #5/Blue #1, Sugar, Modified Food Starch, Sodium Benzoate and Potassium Sorbate, Carrageenan Gum, Xanthan Gum, Citric Acid).FILLING: Apricot Preserves (Apricots, High Fructose Corn Syrup, Corn Syrup, Fruit Pectin, Citric Acid), Salt (Salt, Calcium Silicate, Dextrose, Potassium Iodide).

 

CUSTOM Q's

Can I add a personal message to an order?

Please email info@zolabakes.com with your gift message after placing your order.

    Can I order custom color rainbow cookies?

    YES! Minimum order for custom color rainbow cookies is 40 pieces. There is also a $20 fee for all custom orders.

    Can I order round rainbow cookies or tiered rainbow cookies?

    We currently offer round and tiered rainbow cookies for catering orders that are hand delivered. We do not offer these items for shipping just yet. Please email info@zolabakes.com for more information.

    Are rainbow cookies actually made of rainbows?

    We cannot answer this question given our recipe is top secret!

      Are these the best rainbow cookies on the market?

      Yes!